Disappointed Customer

I went to the Dr and when the reception lady called Sizwe to confirm benefits she was told the the status of the membership shows resigned.....my question is how and why when i just joined this year via my work broker. I check with the broker and they are not aware of anything, actually theres quite a few queries were members status shows "RESIGNED" without our knowledge. am very frustrate and disappointed as a new member to experience such gross, poor, disgusting service from a medical aid scheme, spoke to 2 of your your call center agents and they are as RUDE SIES.