EM
Ellen M
1 reviews | Active since Mar 2021
05 Jan 2026, 10:55
Customer service non existent
Customer service non existent, after holding for an hour and when I was first in line my call gets cut off, I have been sending emails from November till now all I get is automated responses, their call centre is the worst why must I hold for an hour, I just want a termination for member as am moving to a different medical aid
Helpful (0)
Replies (3)0
Replies (3)
Sizwe Hosmed Medical Scheme's replyOfficial
05 Jan 2026, 11:01Dear Ellen,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly be advised that a termination form has been shared via email for your completion.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly be advised that a termination form has been shared via email for your completion.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply05 Jan 2026, 11:01
Official
Dear Ellen,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly be advised that a termination form has been shared via email for your completion.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly be advised that a termination form has been shared via email for your completion.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
EM
Ellen M's updateReviewer Update
05 Jan 2026, 11:18Good day I don't need to complete a termination as this was done by the employer, please resolve this as matter of urgency as I want to submit that document to the new medical aid. Membership number with you is ***
EM
Ellen M's update05 Jan 2026, 11:18
Reviewer Update
Good day I don't need to complete a termination as this was done by the employer, please resolve this as matter of urgency as I want to submit that document to the new medical aid. Membership number with you is ***
Sizwe Hosmed Medical Scheme's replyOfficial
05 Jan 2026, 14:09Dear Ellen,
I have tried to reach the telephone number *** to no avail.
Kindly share the reference number of the query from the completed form sent by the company so that we can assist accordingly.
Sizwe Hosmed Medical Scheme's reply05 Jan 2026, 14:09
Official
Dear Ellen,
I have tried to reach the telephone number *** to no avail.
Kindly share the reference number of the query from the completed form sent by the company so that we can assist accordingly.