BK
Bevan K
1 reviews | Active since May 2019
29 Dec 2025, 07:46
Customer service is non-existent
I received a letter from Sizwe Hosmed on 18 December 2025 that my mother's membership will be terminated on 31 January 2035.
I wrote to Sizwe Hosmed on 19 December 2025 to enquire why this letter has been sent and on such short notice. I have received no absolute no response.
I have been calling their call centre and you cannot get through as you wait for 30 minutes each time and nobody answers.
This is absolutely pathetic service!
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Replies (5)0
Replies (5)BK
Bevan K's updateReviewer Update
29 Dec 2025, 07:53I received a letter from Sizwe Hosmed on 18 December 2025 that my mother's membership will be terminated on 31 January 2025.
I wrote to Sizwe Hosmed on 19 December 2025 to enquire why this letter has been sent and on such short notice. I have received no absolute no response.
I have been calling their call centre and you cannot get through as you wait for 30 minutes each time and nobody answers.
This is absolutely pathetic service!
I wrote to Sizwe Hosmed on 19 December 2025 to enquire why this letter has been sent and on such short notice. I have received no absolute no response.
I have been calling their call centre and you cannot get through as you wait for 30 minutes each time and nobody answers.
This is absolutely pathetic service!
BK
Bevan K's update29 Dec 2025, 07:53
Reviewer Update
I received a letter from Sizwe Hosmed on 18 December 2025 that my mother's membership will be terminated on 31 January 2025.
I wrote to Sizwe Hosmed on 19 December 2025 to enquire why this letter has been sent and on such short notice. I have received no absolute no response.
I have been calling their call centre and you cannot get through as you wait for 30 minutes each time and nobody answers.
This is absolutely pathetic service!
I wrote to Sizwe Hosmed on 19 December 2025 to enquire why this letter has been sent and on such short notice. I have received no absolute no response.
I have been calling their call centre and you cannot get through as you wait for 30 minutes each time and nobody answers.
This is absolutely pathetic service!
Sizwe Hosmed Medical Scheme's replyOfficial
29 Dec 2025, 08:19 Dear Bevan,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the member number. We will investigate this matter and escalate the query to the membership department for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the member number. We will investigate this matter and escalate the query to the membership department for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply29 Dec 2025, 08:19
Official
Dear Bevan,
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the member number. We will investigate this matter and escalate the query to the membership department for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the member number. We will investigate this matter and escalate the query to the membership department for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
BK
Bevan K's updateReviewer Update
30 Dec 2025, 11:09Good day
Please provide feedback to this urgent matter.
Please provide feedback to this urgent matter.
BK
Bevan K's update30 Dec 2025, 11:09
Reviewer Update
Good day
Please provide feedback to this urgent matter.
Please provide feedback to this urgent matter.
BK
Bevan K's updateReviewer Update
07 Jan 2026, 07:37This is absolutely pathetic service!
My mother who is 78 years old is still waiting for your response since 29 December 2025 for a matter pending since 18 December 2025.
You can't even get through to anyone in your call centre.
My mother who is 78 years old is still waiting for your response since 29 December 2025 for a matter pending since 18 December 2025.
You can't even get through to anyone in your call centre.
BK
Bevan K's update07 Jan 2026, 07:37
Reviewer Update
This is absolutely pathetic service!
My mother who is 78 years old is still waiting for your response since 29 December 2025 for a matter pending since 18 December 2025.
You can't even get through to anyone in your call centre.
My mother who is 78 years old is still waiting for your response since 29 December 2025 for a matter pending since 18 December 2025.
You can't even get through to anyone in your call centre.
BK
Bevan K's updateReviewer Update
20 Jan 2026, 16:58My 78 year old mother cannot go to hospital or the pharmacy as Sizwe have terminated her membership with no reason or explanation!
WHY HAVE YOU DONE THIS AND NOBODY ANSWERS THEIR EMAILS OR THE PHONE!!!!!
ON 29 DECEMBER 2025 YOU SAID YOU WILL PROVIDE FEEDDBACK!
MY LAWYERS WILL DEAL WITH YOUR INCOMPETENCE
WHY HAVE YOU DONE THIS AND NOBODY ANSWERS THEIR EMAILS OR THE PHONE!!!!!
ON 29 DECEMBER 2025 YOU SAID YOU WILL PROVIDE FEEDDBACK!
MY LAWYERS WILL DEAL WITH YOUR INCOMPETENCE
BK
Bevan K's update20 Jan 2026, 16:58
Reviewer Update
My 78 year old mother cannot go to hospital or the pharmacy as Sizwe have terminated her membership with no reason or explanation!
WHY HAVE YOU DONE THIS AND NOBODY ANSWERS THEIR EMAILS OR THE PHONE!!!!!
ON 29 DECEMBER 2025 YOU SAID YOU WILL PROVIDE FEEDDBACK!
MY LAWYERS WILL DEAL WITH YOUR INCOMPETENCE
WHY HAVE YOU DONE THIS AND NOBODY ANSWERS THEIR EMAILS OR THE PHONE!!!!!
ON 29 DECEMBER 2025 YOU SAID YOU WILL PROVIDE FEEDDBACK!
MY LAWYERS WILL DEAL WITH YOUR INCOMPETENCE