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hirschee H

1 reviews | Active since Mar 2017

12 Aug 2024, 14:04

Critical intervention required for patient already a month in hospital

My mother-in-law had an operation on the 9th of July 2024. She urgently needs a follow-up operation and is still bed ridden in the hospital since the operation on the 9th. She is 89 years old, struggle with bed sores since she can only lie on her back. She is deteriorating daily. We have been contacting Sizwe Hosmed medical find nearly each day and have close communication with the Linmed Netcare hospital where she is been admitted to. The answers that Sizwe Hosmed is giving for not authorizing the operation is each time something to do with a case manager and team member but no names or contact details are shared with us.

Sizwe Hosmed is being withholding critical information that can lead to life or death of my mother-in-law, we don't get answers and the hospital also seem not to hear from them.

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Replies (3)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply12 Aug 2024, 15:04
Official
 Dear  Engela, 

Thank you for submitting your query and apologies for the inconvenience caused. 
Thank you for the provided reference number, we will investigate and escalate the query for urgent attention. 

We appreciate your patience.  

Sizwe Hosmed team. 
hH
hirschee H's update13 Aug 2024, 11:37
Reviewer Update
Good day

Urgent assistance will be much appreciated. I've sent emails on the 10th, 15th, 24th and 31st of July 2024 regarding the previous procedure and all response to date is "a suitable solution will be provided in 3 - 5 business days." I haven't received any other feedback yet. All was sent to ***. My email to *** on 6 August 2024 was also to no avail.

We as a family are concerned regarding the doctor and hospital and I also couldn't get a clear answer to the possibility of getting a second opinion and the transfer of her to a different hospital.

I have metastasized stage 4 ovarian cancer and not in the position to visit my mother-in-law in hospital. I feel helpless since not getting any response from you (Sizwe Hosmed) - I do receive photos of my mother-in-law (definitely deteriorating) talking to her and other family members as well as the personnel from Limed Netcare. All extremely negative and blaming Sizwe Hosmed. PLEASE ASSIST.

Jacky on the 13th of August informed me a case manager will visit my mother-in law within the next two days. Last week Thursday a case manager was supposed to visit her - nothing happened. Meaning another two more days without intervention and no plan forward.

PLEASE PLEASE PLEASE help us!
hH
hirschee H's update14 Aug 2024, 15:13
Reviewer Update
On the 12th of August I received this feedback.
" Thank you for submitting your query and apologies for the inconvenience caused.
Thank you for the provided reference number, we will investigate and escalate the query for urgent attention."
Today is already the 14th - when can I expect feedback since this is very urgent?!