Concerns about feedback from Sizwe Hosmed regarding unpaid claims

Item: Sizwe Hosmed Medical Scheme
Rating: 1
Author: Tracey H

I have been trying to confirm that payments to a GP have been made as reflected in the Sizwe member statements since September. The GP has said that no payments have been received. Repeated calls to customer service after holding for longer than 25 min are dropped and emails are not responded to. You cannot sign on to the website - the member login now reflects as 502 Bad Gateway. Is this a sign that the medical aid is no longer functioning although they are continuing to take membership fees?

Helpful (0)

Replies (2)

Sizwe Hosmed Medical Scheme's replyOfficial

12 Jan 2026, 08:03

Dear Tracey,

Thank you for submitting your query, and apologies for the inconvenience caused.
Kindly provide the query reference number. We will investigate this matter and escalate the query for urgent attention.

We appreciate your patience.

Your Choice for Quality Care
Sizwe Hosmed team

Sizwe Hosmed Medical Scheme's reply12 Jan 2026, 08:03

Official

Tracey H's updateReviewer Update

18 Jan 2026, 19:34

I have still had no response from Sizwe Hosmed. Could the Sizwe team advise? The reference number is 53948.

Tracey H's update18 Jan 2026, 19:34

Reviewer Update

I have still had no response from Sizwe Hosmed. Could the Sizwe team advise? The reference number is 53948.