CLAIMS\ACCOUNTS DEPARTMENT CLUELESS

Im starting to get tired of complaining about Sizwe.

I cant get my medication as Sizwe exhausted my day to day funds by putting a hosiptal claim through day to day.

The reason they claim is we didnt have an authorisation number... We did they issued it and yet that is the reason.

6 days later *** Im told I must basically just wait even though I need my medication as Claims will deal with it when the deal with it and that they have exculated the situation for a second time. So tough, they dont care if you pay your Medical Aid on time, They dont care that I can not get my medication I MUST JUST WAIT... here is a new Reference and go away N***.

WHAT IS GOING ON WITH SIZWE AND THEIR CLAIMS/ACCOUNTS DEPARTMENT?????? I must now pay for my medication and am told that I cant claim it back as the time of getting my medication my account is exhausted and therefore they cant pay me back even after they rectify the mistake from SIZWE...

What? so I get penalised for their mistakes and wont get compensation for their mistakes????? REALLY!!!!