Claims paid to incorrect bank account + remains unresolved after 3 years

In 2022 it came to my attention that SIZWE medical aid were paying my claims into an incorrect bank account. Despite every effort to amend the incorrect bank details, 3 YEARS later SIZWE continue to pay my claims into the incorrect bank account. This has caused huge financial damages.

In addition any attempts to resolve this with SIZWE have resulted in nothing but stress as emails are largely ignored except for the default acknowledgement of receipt. Phoning them requires hanging on for hours whereafter you are usually disconnected. If you are able to get through the matter remains unresolved.

Not sure if there is *****, incompetence or just an unwillingness on their part to resolve the matter. 3 years later my issue remains unresolved. Very unhappy.