Claims not being paid out!

I have logged a claim with Sizwe Hosmed on the 21st of July 2025 - after 2 weeks of emailing them and following up. the claim was approved. I was told the claim will be paid out on the 11th of August 2025, after a week I still did not receive the payment. I phoned and was told there was a problem with the payments that week and that it will now be paid out on the 22nd of August 2025 - again payment was not made. I phoned today and was told payment will now only be made on the 29th of August 2025. And I am sure they will have another excuse next week on why the payment was not made!

Makes you wonder if they actually have money to pay the claims! Since Sizwe and Hosmed became one medical aid there has just been issues and back customer service.