Claims

I sent in a claim four times, every time i had to phone in and asked why it was not processed yet, no real answer. Last week I phoned them again and the person at the call centre said the claim was processed and will run on the new week, they only do claim refunds on a monday, well I did phone them again today, just to be told the person who captured the claim did it wrong, therefore it will now only run on next week payment. So my issues if why do we have wait another week just because its your fault!!!!! Your claims department dont even deserve a one star...