Claim not captured or processed

Once again, I submitted a claim for refund for a specialist consultation registered on a care plan for a PMB condition on 9 April 2026. The claim has not even been captured, let alone refunded. The only explanation "there's a backlog". Since Sizwe Hosmed takes ages to refund or pay claims, I am out of pocket for the amount claimed with absolutely no idea if I will even get my money back next month if it is not captured and processed before the monthly payment run! How is this fair? I pay my contributions every month on time and always end up fighting for benefits which seem to be diminishing more and more. Very disappointed..