claim benefit correction

claim for serv date 24.10.2023 , still hasn't been correctly processed from the correct benefit , i have been sending email to team leaders , agents even managers still no help , all i get is call reference numbers or no a team leader will call you back we cannot access your profile , then nothing is done . so now I'm unable to claim my savings back because the claims are paid from my savings instead of the hospital benefits. what's worse my emails are just been ignored even by the managers and operation manager, IVE NEVER FELT SO dissatisfied