Chronic Medication Frustrations and Health risks

Chronic queries with Sizwe via email are unresponsive. You cannot get help via the telephone either. Yet your chronic medication is abruptly removed from their approval list at the pharmacy. I am not informed of their procedures re chronic meds and have no way of finding out. Obviously, this bunch doesn't care about your medical condition. Is it legal for a medical aid provider to stop your chronic medication without warning or consultation? Maybe I should pursue the legal route. Furthermore, Sizwe doesn't settle claims promptly - if you don't follow up you could lose out. Fortunately, there are choices, and I am considering changing my medical aid provider.