Chronic Application delay

My mom is a dependent on my medical scheme since 2018. She has been diagnosed with a life threatening chronic condition. The treating doctor supp**** all the necessary supporting documentation and issued a repeat script for her medication. I submitted the chronic application on 24 September 2024 and until yesterday when my mom went to get more meds the chronic application has not been actioned. I have not received communication from Sizwe. We have had to pay cash for the meds, on top of the hefty monthly contribution.

Poor customer service and non compliance to their stipulated turnaround time of 3-5 working days.

Calling the call centre is just as useless.