Bunch of ******

I joined the medical aid in February, but could not claim when I needed to get my prescription medication, because I was not on their system. When I got the debit order, they charged me for January and February. When I got on the phone with them, it was a massive fight to get my money back for January. When I asked about February, they needed a reference number to prove that I spoke to them and that they said I am not on their system, even though it was all telephonically, and there was no reference number given to me. I am not even a month on this medical aid and I am already thinking of moving. This service is pathetic.