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Finette B
1 reviews | Active since May 2013
26 Nov 2019, 13:59
BEYOND frustrated
In my experience, the benefits offered by Sizwe are good and everything is fine whilst accounts run smoothly, but as soon as an issue arises you have a BIG problem. I have been waiting FIVE months for a correction on a short payment. The administrators and Sizwe themselves seem to think that is acceptable to ignore queries. No idea of customer service. I cannot recommend them to anyone for that reason. I wonder if there is even one person there that cares about clients?
Helpful (0)
Replies (3)0
Replies (3)
Sizwe Hosmed Medical Scheme's replyOfficial
26 Nov 2019, 14:17Dear Finette,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
Sizwe Hosmed Medical Scheme's reply26 Nov 2019, 14:17
Official
Dear Finette,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
Sizwe Hosmed Medical Scheme's replyOfficial
27 Nov 2019, 07:56Member has been assisted and query resolved.
Sizwe Hosmed Medical Scheme's reply27 Nov 2019, 07:56
Official
Member has been assisted and query resolved.
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Finette B's updateReviewer Update
27 Nov 2019, 08:06I am satisfied with the speedy and professional manner in which my query was resolved. Thank you.
I do, however find it sad that it took Hellopeter for someone to assist me after months of trying to follow the right channels. Sizwe has proven that they do still care.
I do, however find it sad that it took Hellopeter for someone to assist me after months of trying to follow the right channels. Sizwe has proven that they do still care.
FB
Finette B's update27 Nov 2019, 08:06
Reviewer Update
I am satisfied with the speedy and professional manner in which my query was resolved. Thank you.
I do, however find it sad that it took Hellopeter for someone to assist me after months of trying to follow the right channels. Sizwe has proven that they do still care.
I do, however find it sad that it took Hellopeter for someone to assist me after months of trying to follow the right channels. Sizwe has proven that they do still care.