Bad service, no response or follow up

I hope this platform will help me get a quiry resolve as getting a response from Sizwe is soo difficult. TI can not call in and speak to a consultant or be allocated with a consultant, everytime I email this is the response I get Dear Valued Member

Thank you for your request/query.

Our customer service team is now looking into your query.

A more substantive response to your problem and a suitable solution will be provided to you within 3-5 business days.

Your choice for quality care, Sizwe Hosmed Medical Scheme

Royally annoying as it seems it is a different person answering as you try to respond.

I am hoping this platform will help me get someone to attend to my query, as I do not have the email address for the Principal Officer as advised by Medical Aid Association