BA
Bernard A
1 reviews | Active since Apr 2018
07 Apr 2020, 15:10
BAD SERVICE
Call centers answer their phone, and then does not talk back. You can hear conversation in the background of people discussing non medical related events. Also, no feedback on queries or claims submitted via email. This is unacceptable for a medical aid provider during a time of health crisis.
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Replies (2)0
Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
07 Apr 2020, 15:33Dear Bernard,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
Sizwe Hosmed Medical Scheme's reply07 Apr 2020, 15:33
Official
Dear Bernard,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care,
Team Sizwe
Sizwe Hosmed Medical Scheme's replyOfficial
04 May 2020, 09:42Member has been assisted and query resolved
Sizwe Hosmed Medical Scheme's reply04 May 2020, 09:42
Official
Member has been assisted and query resolved