BAD SERVICE AND ******* THAT REFUSE TO PAY MY OWN MONEY BACK TO ME

I joined Sizwe 2009 until 2018. When i left the fund i had a refund due to me. Which one of their consultants emailed me on 4 September 2018 asked for proof of banking details and the refund should take two week. We are in november and no refund has taken place. I have liaised with Lerato Masilela, Mathabo Thapo, i emailed the recons department and no one is getting back to me with answers. The answer the do give is they dont know this is an exact email of teamleader and consultant. Please look at the dates of these emails which is not even all the emails and how long this has beem coming on.

On Thu, 13 Sep 2018, 08:23 Lerato Masilela, ********** wrote:

Good day Shannon

We have been waiting on signatories from the fund, we do apologise for the delay. The matter has been escalated and I will send you an email the moment it has been signed off.

Regards Lerato

On Tue, 18 Sep 2018, 13:14 Lerato Masilela, ********** wrote:

Good day Shannon

I understand how frustrating and inconveniencing this situation is to you, however the matter has been escalated to the seniors and we are still awaiting feedback.

I sincerely apologise for the inconvenience caused.

Regards Lerato

17 October 2018

Hi Shannon

We have been receiving batches of the refunds we had requested, I wish I can confirm when we will receive the next batch requested but I can’t Shannon.

I know how frustrating and inconveniencing this matter is, but my hands are tied.

Regards

Lerato

11 october 2018

********** ********** Good day

Kindly assist with email below

Regards

Noma

Hi Mathabo

Trust you are well ans hoping you can assist. Ive been in contact with Lerato with regards to a refund that is due to me. We heading towards 3 weeks and yet nothing has been paid. Can you please assist with this matter. Lerato confirm that this process never take so long.

Regards Shannon

On Tue, 18 Sep 2018, 13:52 Lerato Masilela, ********** wrote: Good day Shannon

Kindly note my managers email address below

**********

Regards

Lerato

From: SHANNON ST CLAIR ********** Sent: 18 September 2018 01:37 PM To: Lerato Masilela Subject: Re: I am sharing '156546.pdf' with you

Hi Lerato

Who is the senior i can speak to? Based on your previous email its more than 2 weeks already.

On Tue, 18 Sep 2018, 13:14 Lerato Masilela, ********** wrote:

Good day Shannon

I understand how frustrating and inconveniencing this situation is to you, however the matter has been escalated to the seniors and we are still awaiting feedback.

I sincerely apologise for the inconvenience caused.

Regards

Lerato

From: SHANNON ST CLAIR ********** Sent: 18 September 2018 09:24 AM To: Lerato Masilela Subject: Re: I am sharing '156546.pdf' with you

Morning Lerato

Can you please provide me with an update on this matter please.

Regards

Shannon

On Fri, 14 Sep 2018, 11:20 SHANNON ST CLAIR, ********** wrote:

Good day

Can yoi please reply to the below mentioned.

Thanks

---------- Forwarded message --------- From: SHANNON ST CLAIR ********** Date: Thu, 13 Sep 2018, 12:24 Subject: Re: I am sharing '156546.pdf' with you To: Lerato Masilela **********

Can you give me a time frame please. Two weeks is almost past

On Thu, 13 Sep 2018, 09:55 Lerato Masilela, ********** wrote:

Good day Shannon

Yes, we are waiting on Sizwe the fund to sign off the refunds. As per previous it normally doesn’t take this long.

This is the first time we are experiencing such an issue, and we do apologise for the inconvenience caused.

Regards

Lerato