BAD SERVICE AND NO CUSTOMER FEEDBACK

We have been trying for months to understand why our membership has been suspended to no avail. We have made many calls to customer service and can never be transferred to recon services. We have left numerous messages and no one ever bothers too call back. We wrote emails and have the necessary proof once again no one ever comes back. We have been paying every month according to the monthly statement so as far as we are concerned we are up to date. This is totally unacceptable as we have small kids and are paying monthly for a medical aid we cannot use. They don't even uplift the suspension and grant us the opportunity to pay the outstanding amount (according to them) off over a 3 month period. I have asked to speak to management but have been advised that it is not possible. We are paying such a big amount for medical aid and if we are given the opportunity to move to another medical aid we will surely do it. It is highly unprofessional to say the least and totally unacceptable 😑.