BAD SERVICE

I am very upset with this merger medical aid. I have sent emails to which I do not receive feedback. I tried hours yesterday to get through to the right department. When the consultant puts you through to the department, it says "your call could not be completed try again later". A consultant then gave me two direct numbers to call the maternity department. The one number says "the number is no longer available" and the other number goes to STANDARD BANK. I have still not been assisted.