Bad service

I received summons for a hospital bill of R60 000, which to date Hosmed refuse to take responsibility The bill is for 2022, and I've been following up with hosmed to date, they are sending me from pillar to post even though they acknowledge that th payment has to be made but they don't. IM SO FRASTRATED because my name now will be handed over to legal, call center agents have no clue what they are doing including their team leaders/supervisor. We are paying 7000 Monthly for this kind of service.Qeries department, you only receive feedback if you're lucky after a week