CM
Carla M

1 reviews | Active since Jul 2018

01 Aug 2018, 13:07

Bad Service

i am from a practice in Centurion. Sizwe medical fund approved authorization for one of their members and then declined it after the procedure was done. We have sent them numerous emails requesting answers and they never get back to us. When we phone they state they will get back to us, but they never do. They have ruined a poor man's life who is now sitting on a ton of debt because of this and the customer service is awful.

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Replies (1)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply23 Aug 2018, 14:13
Official

Dear Sir/Madam

We acknowledge receipt of your comments. Please forward us the details of your query (practice number; telephone number; patients membership number) to ***. We will investigate and respond with feedback.

With Care,

Team Sizwe