BAD PATIENT SERVICE: SIZWE HOSMED IS NOT PAYING MY CANCER BILLS, EVEN AFTER I BEG THEM TO DO SO, AS CANCER IS A PMB AND SHOULD BE PAID BY THE MEDICAL AID

I was diagnosed with Cancer in March 2021 and at that time we were on Hosmed Medical Aid, which paid my cancer bills without any issues. Ever since Hosmed and Sizwe have merged, I am battling to get Sizwe Hosmed Medical Aid to pay my outstanding cancer bills! I have begged, I have send numerous e-mails attaching the doctor's bills, but to no avail. I am now really giving up and have decided to complain on Hello Peter, perhaps I will receive better service from Sizwe Hosmed Medical Aid. Cancer is a PMB and all medical aids are liable to pay for cancer treatment, however, as of late, as I mentioned earlier, I have to beg or alternatively pay the medical bills myself.

My husband is on pension and I am the breadwinner, and cannot afford to pay my medical bills myself!

Unacceptable service from Sizwe Hosmed