Bad IT Services from Sizwe

I have now been trying for a week to obtain statements to be emailed to me. With NO luck, every time the staff says that they have resend it to me and then I phone back to say we are not receiving any emails from the for statements nor authorizations. I have asked them to escalate it, but NO luck. My mom also have forgotten her pin and her password for the app. If I try and recoup it, it says that it is an invalid birthday date, really, we enter it as it is NO luck..