RB
Robert B

1 reviews | Active since Jul 2022

14 Apr 2025, 18:24

Bad Customer service

I am writing to follow up on the payment related to reference number WF***9N***4, originally credited on 14 March 2025.

To summarize the timeline for clarity:

- I sent an email with my bank details on 17 March 2025 to initiate the payment process. - Since then, I have made several phone calls seeking updates, but unfortunately, I have not received a satisfactory response. - During my most recent communication, I was informed that the payment would be made on 08 April 2025. After checking my bank on 09 April, I called and learned that the payment was still awaiting approval from the finance department, with a new promise of payment on Friday, 11 April 2025. - After this date passed, I attempted to confirm the status and again received no definitive answers. - I called on 14 April 2025, and was assured that someone would reach out to me regarding this matter.

Regrettably, I have yet to receive any communication or confirmation about the payment. I would greatly appreciate it if you could provide an update on the status of my payment at your earliest convenience, as the repeated delays have caused me significant concern.

0
Replies (3)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply14 Apr 2025, 21:14
Official
Dear Robert,

Thank you for reaching out again. 
Kindly note that the refund has been sent to the Finance Department for pay out. 
You will receive a statement as proof of payment. 

Sizwe Hosmed. 
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply16 Apr 2025, 08:27
Official
Dear Robert,

Thank you for reaching out again. 
Kindly note that the refund has been sent to the Finance Department for pay out. 
You will receive a statement as proof of payment. 

Sizwe Hosmed. 
RB
Robert B's update16 Apr 2025, 16:16
Reviewer Update
Yet another day whith lies from Sizwe. Phoned in and was tod someone will call me back. Leis all leis. No one like to take responsability.