Bad Bad Bad Bad Bad Bad

This is an update for all who might be concerned with my previous 'throwing my toys out of the cot post' I know, I said then, they will never phone. Guess what... they didn't. So I phoned the 20th of August 1.47pm as instructed by Wandile, well, I added 3 days, cause i knew they wouldn't have done anything. Wandile was off sick, Tshidiso was just going into a meeting (whats new right, obviously they are not available) That is why calls to them does not get returned. I could not get a ref nr as the system was off line. So, I phoned again just now 4.37 pm and a few minutes, held on for 24.47min. So that put me at 05.01pm guess what, Wandile just left and Tshidiso left at 4.30. Ntebo who answered wanted practice nr etc, I simply refused, I can hear it, we don't have it on the system mam, the system is down mam, i will escalate it mam. It is such an idiotic run-around it's ridiculous. I say again, for more or less R3000. Can you believe it. I left another message for Wandile or Tshediso to phone me back. Yes I know, I am stupid to think they will. This service is so pathetic it's actually laughable. No telephone operator nor team leader nor manager of the team leader is capable of assisting an elderly lady who pay her fee every month without fail. A pensioner, who pay their salaries every month gets zero assistance. Its shocking that they treat clients like this. I fully understand why doctors these day say, you pay us and then you deal with the medical aid to get your money back. Thousands in phone calls, emails etc. For a pensioner, shame on Sizwe hosmed. You should be better than the other medical aids, yet, here we are, you are just as bad if not worst. Shame on you. It's just a pay at the end of the month for you right. Horrible.