CP
Chantel P
1 reviews | Active since Mar 2021
02 Mar 2021, 10:53
Awaiting Oncology Registration - waiting for 2 weeks. Poor Customer Service. No one responds to e-mails.
I'm still awaiting response from my request on 19/02/2021 for Oncology to call or email me. I have been struggling since 16/02/2021 through numerous phone calls to get assistance or a response to my treatment. To date no one from Sizwe contacted me or emailed me back.
I need to start my chemo treatment.
Helpful (0)
Replies (3)0
Replies (3)
Sizwe Hosmed Medical Scheme's replyOfficial
02 Mar 2021, 11:10Dear Chantel,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe
Sizwe Hosmed Medical Scheme's reply02 Mar 2021, 11:10
Official
Dear Chantel,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe
CP
Chantel P's updateReviewer Update
05 Mar 2021, 11:48Good Day,
Received authorisation on my chemo treatment on 02 March, however not all the drugs were listed. Once again my treatment are being delayed.
No calls are being answered and no one responds to e-mails.
Please help!!!!
Received authorisation on my chemo treatment on 02 March, however not all the drugs were listed. Once again my treatment are being delayed.
No calls are being answered and no one responds to e-mails.
Please help!!!!
CP
Chantel P's update05 Mar 2021, 11:48
Reviewer Update
Good Day,
Received authorisation on my chemo treatment on 02 March, however not all the drugs were listed. Once again my treatment are being delayed.
No calls are being answered and no one responds to e-mails.
Please help!!!!
Received authorisation on my chemo treatment on 02 March, however not all the drugs were listed. Once again my treatment are being delayed.
No calls are being answered and no one responds to e-mails.
Please help!!!!
Sizwe Hosmed Medical Scheme's replyOfficial
17 Mar 2021, 13:30Member has been assisted and query resolved.
Sizwe Hosmed Medical Scheme's reply17 Mar 2021, 13:30
Official
Member has been assisted and query resolved.