FJ
Faye J

1 reviews | Active since Feb 2021

28 Sept 2021, 09:08

Authorization not yet given

I started the application progress with Sizwe with a lady by the name of Keledi Motsisi on 24 March 2021, I wanted to start my membership on 1 April 2021. The application was finalized on 31 March 2021, where I was told that the membership will only start on 1 May 2021 with a general waiting period.

On 18 September 2021 - 20 September 2021, I was admitted at the hospital for Anemia treatment. Sizwe is refusing to give an authorization code, because they claim that I did not disclose that I was pregnant on my application. It is impossible for me to have disclosed pregnancy as I only fell pregnant around the 6th of May 2021 as my last period was on 21 April 2021. I find this not to be fair to be expected to disclosed what hadn't happened, what only happened in May 2021, that I didn't plan.

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Replies (2)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply29 Sept 2021, 15:34
Official
Dear Faye,
 
 We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
 
 With Care
 Team Sizwe
FJ
Faye J's update29 Sept 2021, 16:31
Reviewer Update
What claim? And I am not Curnel. I'm talking about an authorization number.