Atrocious experience

This medical scheme does not even deserve this 1-star rating. 1. I moved from Bonitas (due to joining a new employer) and Bonitas transferred my savings reminder to Sizwe. Payment and proof was provided to me which I have sent to Sizwe numerous times, but the money has still not been allocated to my medical savings account. Every agent I speak to, tells me something and absolutely no resolution thus far. 2. I went to a dentist that is a non-DSP provider, Sizwe outright did not pay although all their documentation on my plan stipulates that I will only incur 30% of the charges if I voluntarily go to a non-DSP provider. I had to quarrel just to reach an agreement because the dental risk company stood by their word and I had to show them proof on their own website. 3. I am ill right now. Last week the consultant that visits my work place sent me the 2024 updated network hospital list. He is aware what plan I am on. I am at a hospital that is on the network list provided and I am being told that Sizwe wont pay due to the plan I am on. I fail to understand because we are deliberately provided with incorrect information and this is the worst thing to deal with during times of distress.

I am utterly disappointed because I have to struggle with 80% of claims. I cannot wait to move to a different medical scheme altogether.