Appalling service from Sizwehosmed

Ever since Sizwe merged and are now called Sizwehosmed their service is absolutely appalling! My Mom passed away in July and there are still accounts of hers that haven't been paid from April 2023 to service providers. It is a constant battle to get all of the bills paid by them. I have spent hours on the phone and the service providers as well. When I took my Mom to hospital in July and the receptionist asked which medical aid and you say Sizwehosmed they all just say oh no! Come on Sizwehosmed get your act together and be the company that you used to be before the merge.