Appalling service

On the 26 of April I noticed that my premium was up as one of my children dependents were charged as an adult. I then spoke to a representative at the Emalahleni branch to submit proof of registration at a college that my child attends. The name of the representative is Tebogo Mapheka I gave him the documents on the 26th of April to avoid any issues. He failed to submit these documents and I was left having to pay a high premium once again because the representative who promised to submit these documents failed to do so. I submitted the documents myself with the help of a colleague on the 17th. The service from this representative has caused a huge financial burden on me and this is disgusting. The scheme needs to do a better job, I would like a refund as a matter of urgency as this was not my doing