Appalling service

<p>Been a member since 2006. Last 2 years benefits exceeded before year end. Chronic meds proc incorrectly. Spoke to them . Say sorted yet problems persist. Waiting for call center new system does not favor clients. Call drops after 15mins. Waste of time. Social media not much better. Report incident 24 hrs later they respond to say someone will get in touch. Who knows when! Frustrated maybe time to move on....</p>