Appalling & Pathetic

Once again I am appalled by the service received, don't lie and say that you are operating and paying claims because you are not! I submitted a claim for refund and received an email that payment would be made on the 21st October 2024 to date I have not received any refund. I have phoned your call Centre and they have insisted that payment was made on the 21st and advised me to take up the matter with my bank but cant provide me with a proof of payment or that it was made to the correct account. So please tell me how am I meant to take this up with the bank?? How can I receive all other payments but not from Sizwe Hosmed? Not only did complain before here once in June 2024 and to date received no feedback. This medical aid is actually just so use-less. So glad its close to the end of year so I can change. Its even worse that each agent you talk to tells you a different story so no-one actually knows what is going on. I think you need to go back under review because something is not right.