Appalling non cerned services

I have previously raised a concern and to date no feedback. I am being hounded with calls for non payment; in this instance my nutritional food has been rejected. I have asked on several occasions and fail to understand how would I have had to feed myself after having the PEG inserted, you approved this but yet the food you rejecting. For goodness sake can someone that cares sort or to say the least be in contact. I am so tired of emails all you get is a mail that they will revert in 48hrs; well I have mailed 2x early November, perhaps they typed incorrectly that it was meant to 48 days as oppose to 48 hrs. This absolute appalling services; this is not the first time it is ongoing. Received one call back then and was assured they will revert and to date still waiting. Please get more efficient staffing to deal with our problems!!!!!!!!