APPALLED BY THE NON-SERVICE OF THIS DUMP

I am highly disappointed in Sizwe medical aid, I changed my med aid last month. Before cancelling my previous med aid I asked the lady Keledi who helped me if I will have to pay upfront as they sent me a mail that indicated that. She responded and gave me a list of dates I chose my deduction date for month end only. Then they went and deducted from my account on the 03/05/2021, I thought it might have been a mistake they will deduct month end. To my surprise, they send a mail on Monday I will be double debited. I kept sending mails since Monday to be assisted and no one is coming back to me. I called the call centre and they tell me , I will have to make arrangements or my med aid will be suspended till payment have bene received. This is not customer service, I was not informed that I will have to pay upfront, if I had known I never would have cancelled my previous med aid. Please make sure anyone who wants to join them you are explained in detail before you go into contract with them. They do not know TCF it seems or think the consumer too has right.