almost a week later.. and still we wait. pathetic excuses, no valid reasons

Matter still not resolved. As per Loyiso Nqeto the scheme did in fact pay the service provider, however, since Hosmed has taken over seems the allocations or ref was never picked up which is why the account was in arrears in November when I went. I should not have had to pay the account anyway, and now Sizwe want to be difficult in refunding the full amount. They are unable to tell me why, or how it came the are only willing to refund R850.00 odd rand from R1800.

Worst medical aid ever...... sorry to say