After Histology Report emailed Auth still DECLINED OR PENDING

To whom it may concern,

Hereby we wish to request assistance with one of our accounts that is still unpaid.

I phoned on the 8th of July 2024 and was advised that the scheme requires the Histology Report as the authorization number NEO***A was still in a pending state.

The histology report was emailed to the scheme on the 18/07/2024 the following reference number was obtained with my email being send ( WF***8N***5)

Today on the 20th of August 2024 I phoned in to follow up on the account and according to the one agent my account was declined as the authorization was declined. I requested more information on why the authorization was declined and she couldn't t assist me and transfer me to the authorization department.

According to the authorization department the authorization NEO***A was still PENDING and then the next moment the consultant advice that the member is not yet registered on the Oncology Program.

Today on the 3rd of September 2024 I phoned in to follow up on the account and according to the one agent my account was declined as the authorization was declined. I requested more information on why the authorization was declined and she couldn't t assist me and transfer me to the authorization department.

According to the authorization department the authorization NEO***A was still PENDING and will need to escalate the Histology Report to the Case Managers

All I want to know is the following why is the authorization still pending after the Histology Report was send to the scheme.

Hereby I wish to request URGENT feedback regarding this authorization as well as my unpaid account.