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Adil E
1 reviews | Active since May 2023
22 Dec 2025, 13:02
ABSOLUTELY PATHETIC SERVICE!!!
I called your call centre today, was on hold for 44 minutes only to have my call DROPPED once I was next in line. And mind you, this is the second time this has happened. You are by far the worst medical aid I have ever dealt with!!! Disgusting! All I want to do is confirm payment of a claim for my client who is a healthcare provider. But clearly, this is too much of a complicated task for your *********** organisation! ABSOLUTELY PATHETIC!!! I WILL BE PUTTING THIS ON HELLOPETER, AS WELL AS GOOGLE.
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Replies (5)0
Replies (5)
Sizwe Hosmed Medical Scheme's replyOfficial
22 Dec 2025, 13:04Dear Adil,
Thank you for submitting your query, and apologies for the inconvenience caused.
One of our team members will contact you to assist urgently.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
One of our team members will contact you to assist urgently.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply22 Dec 2025, 13:04
Official
Dear Adil,
Thank you for submitting your query, and apologies for the inconvenience caused.
One of our team members will contact you to assist urgently.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
One of our team members will contact you to assist urgently.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
AE
Adil E's updateReviewer Update
22 Dec 2025, 13:09You can reach me on ***
AE
Adil E's update22 Dec 2025, 13:09
Reviewer Update
You can reach me on ***
Sizwe Hosmed Medical Scheme's replyOfficial
22 Dec 2025, 13:13Received with thanks, Adil.
Sizwe Hosmed Medical Scheme's reply22 Dec 2025, 13:13
Official
Received with thanks, Adil.
AE
Adil E's updateReviewer Update
22 Dec 2025, 16:09Priscilla Khoza, I thank you and commend you for your excellent service!! You literally saved sizwe and my festive feeling! Thank you once again!!!! Sizwe needs to relook at their call centre protocols!
AE
Adil E's update22 Dec 2025, 16:09
Reviewer Update
Priscilla Khoza, I thank you and commend you for your excellent service!! You literally saved sizwe and my festive feeling! Thank you once again!!!! Sizwe needs to relook at their call centre protocols!
Sizwe Hosmed Medical Scheme's replyOfficial
22 Dec 2025, 16:28Thank you for the feedback. We're glad your issue was resolved.
Sizwe Hosmed Medical Scheme's reply22 Dec 2025, 16:28
Official
Thank you for the feedback. We're glad your issue was resolved.