Absolute bad service deserves no stars from me

This is the 4th time I am writing a review on them, in the last week I have phoned 4 times, held on for more that 30 minutes just to get the phone thrown down in my ear. After the 3rd time a lady with the name of Loyisa emailed me stating that she has been put on my case. I have over 23 emails going back and forth with her and every time she says she will look into it, after a month I still have no feedback. We have spent more than R30000-00 out of pocket form August on medical accounts, R14750.00 was just for Lake Smith and Partners because they refuse to treat Sizwe patients because the medical aid is under curatorship. My daughter is back in hospital now and she has just let me know that she has to pay R2700-00 before they will do an ultrasound on her. I am beyond frustrated with this medical aid. I was also promised that a manger would phone me and a team leader from the claims department, I am still waiting for those calls, and it's been 3 weeks already. Yesterday when my daughter was admitted to hospital we held on for 45 minutes just to get an authorization number. They expect their money every month but where do they expect us to get money if we have to pay everything out of our own pockets. I would just like to have some answers and not empty promises anymore.