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Terrible, I'm extremely exasperated by the service I received from this medical aid company. My grandmother who is 88 years of age was double debited, I was told she will be refunded which never happened. Upon several follow ups I'm told that she must go to her bank and request proof, mxm. When I express my frustration the put the call back in the que, no sense of urgency at all, very inconsiderate and they lack customer service,. Mxm