360 Taking forever to pay my savings back regardless. Its been 2 weeks.

Most horrible customer/client service always. Most gaslitting call agent.

I was with the medical aid under my employer- when my employer decided to work with 360health and stop with momentum. I have had issues with them ever seens. From meds payments to ridiculous cash back that rips one off-when when I was on the best option the provided.

Now I am no longer with my employer. Its been months now, last week I had to follow up with regards to my savings being paid back to me. I call the a week ago-everytime I call to find out when they are gonna process my savings-I am always told after 5 working days. Its been 2 weeks, way more that 5 working day has passed. I regret the day my previous employer choose this scheme.

I called them 4 times. A lady sent an email to Charles Van Rooyen to process the payment. I could tell from the structure of that mail that I was not gonna get my money any time soon.

Hope this complaint get resolved-Charles thought I was joking when I said I will escalate-did not even bother to respond to my mail(super bad customer service). Hellopeter always helps me resolve my issues.