Poor delivery service

Good day, I want to lay a complain from the delivery company that delivered my disc (SWE CARRIES), I have never experienced such *********** and careless service.

They delivery company just left my license disc at the reception without even telling me that they delivered it, and the receptionist didn't even know that they didn't call me to collect the disc at the reception. I waited and called the company asking them when they are coming as I was still awaiting them to delivery the disc at my work place, that's when they told me they just left the disc at the office without telling me. What kind of service is that, am struggling to go to eastern because of this noh use my care. This is an acceptable and unprofessional. An action must be taken for such poor service without caring for the customer.