No delivery received

I ordered a wine delivery from Spier who unfortunately utilize the services of SWE for delivery. On 9 June 2020 I received an email from Spier informing me my delivery was on the way, it is now 8 days later and I have not received my delivery, the tracking number for SWE shows no information other than they "received" the order on 10 June. No delivery date scheduled, nothing, I emailed SWE on 15 June and have had no response. DO NOT USE THIS SERVICE, your clients will not thank you if you do.