ABSOLUTELY PATHETIC SERVICE

So I recently got placed at a new job and my recruiting company decided to send me a congratulations gift. Swe stated they kept calling me to confirm delivery, which never happened as I have proof on my call log. They returned the parcel twice and made the recruiting company pay for delivery twice. And the gift did not get delivered. The company paid for the 3rd time and because I sent proof of no phone calls, they actually called me. I sent the driver a code as an sms and asked him to please drop it at concierge. He entered my complex and left shortly after (can see on app). I went to concierge and the parcel was not delivered. Delivery guy kept cutting my calls. Called the swe directly and when I explained my situation they said they will transfer me to operations and cut my call 3 TIMES. I finally had to get a bit aggressive. My call was seen to which took like 10 minutes. For the guy to tell me the driver said there is no concierge and that my recruiting company stated they had to deliver the parcel straight to me and not concierge. This is absolute lies. Most terrible service ever.