Waiting 1 hour for a pre-booked car & Excessive deposits

After completing a very long administrative process to receive my car, even though i booked this weeks in advance, I was told by the attendant (Precious) to wait for a few minutes for my car. I waited outside the rental office for almost 1 hour before my car arrived, with my wife and 2 small children. Nobody had the decency to communicate to me that there were issues in my car being delivered. I eventually had to get the manager to intervene.

Further, I cannot understand how your rental policy, for a very basic car, requires almost R25,000 rental / holding deposit on my credit card - An excessive amount in my opinion. deposit value. This is not the case with Avis, Budget, etc. The attendant gave me the option to add more cover, increase my rental fee, and then the deposit would drop to R12,500. I can only surmise that this is a poor sales attempt to get people to pay more for your car rental by lowering the deposit value.

The whole experience was utterly horrible.