This is not the company to rent a car from if you're used to good service

I went to your Sandton branch on 15 March to pick up my rental car. The booking confirmation didn't state a deposit but it was somewhere in the fine print on their website. The store manager couldn't even find it and had to spend an hour with the call centre to help. I then asked to speak to a manager at the call center and was told she didn't feel like speaking to me. I then gave up and advised I would pay the deposit only to find my bag had been ****** on the trip to the store and I didn't have a license or bank card etc and clubs do nothing but ask how to cancel my request and get a ride to my destination. I've emailed the call centre, logged a complaint on Facebook and emailed another address I read given from Facebook but no one even answers me or responds to my emails. This is shocking service and I sincerely hope this complaint gets a response.