NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Sisonke Health Medical Scheme
How is Sisonke Health Medical Scheme rated on Hellopeter?
Hellopeter has tracked Sisonke Health Medical Scheme across 30 reviews. Sisonke Health Medical Scheme hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Sisonke Health Medical Scheme? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2023
Unhappy with medscheme
Good day, im wrighting regarding my parents and ourselfs since we moved from momentum to medcheme we struggle with our chronic medicine and the doctors payments. We never had the problems with sisonke until now with there change overs. Specialized benefits and specialized denistry benefits. Un happy patients! Mrs van Tonder ***
1 reviews | Active since Dec 2023
Unhappy with medscheme
Good day, im wrighting regarding my parents and ourselfs since we moved from momentum to medcheme we struggle with our chronic medicine and the doctors payments. We never had the problems with sisonke until now with there change overs. Specialized benefits and specialized denistry benefits. Un happy patients! Mrs van Tonder ***
1 reviews | Active since May 2019
EXTREMELY BAD SERVICE
I am trying my best to sort out an account from November 2025 / December 2025. The chaos between MOMENTUM / SISONKE is pathetic. Everyone request you to e-mail someone else and nothing been done. I would not recommend this to anyone. PATHETIC SERVICE AND HOURS ON PHONE LINES!!!!
1 reviews | Active since May 2019
EXTREMELY BAD SERVICE
I am trying my best to sort out an account from November 2025 / December 2025. The chaos between MOMENTUM / SISONKE is pathetic. Everyone request you to e-mail someone else and nothing been done. I would not recommend this to anyone. PATHETIC SERVICE AND HOURS ON PHONE LINES!!!!
1 reviews | Active since Jun 2020
I sent a request to Sisonke Health for authorisation on 27 May 2026 for follow up consultation with eye specialist, Sisonke Health reference number 270526QLWZJL
I sent a request to Sisonke Health for authorisation on 27 May 2026 for follow up consultation with eye specialist, Sisonke Health reference number 270526QLWZJL. It has been over a month and the Sisonke Health is still processing the request. This is extremely poor service to process a request for specialist followup consultation
1 reviews | Active since Jun 2020
I sent a request to Sisonke Health for authorisation on 27 May 2026 for follow up consultation with eye specialist, Sisonke Health reference number 270526QLWZJL
I sent a request to Sisonke Health for authorisation on 27 May 2026 for follow up consultation with eye specialist, Sisonke Health reference number 270526QLWZJL. It has been over a month and the Sisonke Health is still processing the request. This is extremely poor service to process a request for specialist followup consultation
1 reviews | Active since Jul 2019
Sisonke Health Medical Scheme is just a ****
Sisonke Health Medical Scheme is not paying our hospital bills. Hospitals and Doctors send us SMS to pay hospital bills while we have medical aid that won't pay. It's been 60 days my hospital bill has been outstanding and due for payment and the medical aid is not communicating or anything whatsoever. This is very unprofessional and frustrating clients.
1 reviews | Active since Jul 2019
Sisonke Health Medical Scheme is just a ****
Sisonke Health Medical Scheme is not paying our hospital bills. Hospitals and Doctors send us SMS to pay hospital bills while we have medical aid that won't pay. It's been 60 days my hospital bill has been outstanding and due for payment and the medical aid is not communicating or anything whatsoever. This is very unprofessional and frustrating clients.
1 reviews | Active since Mar 2024
Momentum Tyb and Sisonke Health Medical Scheme's failure to honor their debts and pay Healthcare Providers' claims for 2026
If you are an employee of Momentum Tyb(Ltd) and Sisonke Health Medical Scheme,you got paid salaries+ bonuses in December 2025 and a salary in January 2026,have a moment of silence for Healthcare Providers and their families because they have not had claims paid. The members have confirmed that Sisonke Medical Scheme still exists because they debited their monthly premiums in January 2026 and Momentum Tyb is still administrating for Sisonke Health Medical Scheme because when I phoned their PE offices i was given all sorts of excuses as to why claims were not paid.From blaming EDI etc.When this did not make sense i requested to speak to the team leader(Karen) who was the one advising the front desk lady,i was told that all of the sudden she was not available.So much for Accountability!Momentum Pty (Ltd) why are you playing mind games with our businesses?What is really going on between your business and Sisonke Health Medical Scheme? Credible administrators i.e Medscheme sent out notifications to explain why claims were not paid from the 1-19 January 2026 and true to their communication claims were settled on the 20January 2026.Your company does the duck and diving instead of being accountable. Some specialists report 0claims being paid for 2026,1GP despite submitting more than 15 claims in January got paid for 1X claim of December 2025 in January 2026 and my business has more than 50 claims for January 2026 not paid and EDI have submitted them a long time ago. Has the amalgamation between Sisonke Health Medical Scheme and Lonmin Medical Scheme affected the services provided by Momentum Tyb like payments of claims.Even so the communication with their claims dept did not suggest so.
1 reviews | Active since Mar 2024
Momentum Tyb and Sisonke Health Medical Scheme's failure to honor their debts and pay Healthcare Providers' claims for 2026
If you are an employee of Momentum Tyb(Ltd) and Sisonke Health Medical Scheme,you got paid salaries+ bonuses in December 2025 and a salary in January 2026,have a moment of silence for Healthcare Providers and their families because they have not had claims paid. The members have confirmed that Sisonke Medical Scheme still exists because they debited their monthly premiums in January 2026 and Momentum Tyb is still administrating for Sisonke Health Medical Scheme because when I phoned their PE offices i was given all sorts of excuses as to why claims were not paid.From blaming EDI etc.When this did not make sense i requested to speak to the team leader(Karen) who was the one advising the front desk lady,i was told that all of the sudden she was not available.So much for Accountability!Momentum Pty (Ltd) why are you playing mind games with our businesses?What is really going on between your business and Sisonke Health Medical Scheme? Credible administrators i.e Medscheme sent out notifications to explain why claims were not paid from the 1-19 January 2026 and true to their communication claims were settled on the 20January 2026.Your company does the duck and diving instead of being accountable. Some specialists report 0claims being paid for 2026,1GP despite submitting more than 15 claims in January got paid for 1X claim of December 2025 in January 2026 and my business has more than 50 claims for January 2026 not paid and EDI have submitted them a long time ago. Has the amalgamation between Sisonke Health Medical Scheme and Lonmin Medical Scheme affected the services provided by Momentum Tyb like payments of claims.Even so the communication with their claims dept did not suggest so.