Poor Maintenance Services

<p>I reported a leaking roof to the agency on the 24th of January 2017 . I was informed that the lady, Thoko who deals with my property was on leave but they would make an effort to put me on a waiting list for repairs. I would have to call back again on Monday 30th and speak to Patrick to check the progress. On Monday the 30, I called again only to be told that the waiting list is long and their contractor they use for repairs is quite busy. I asked to speak to a superior Gerald who promised that they would contact someone to come and do an assessment of the repairs that needed to be done. The contractor came on Saturday the 4th of February 2017 to do the assessment and promptly sent the quotation to the Agency on Monday the 6th of February 2017. Almost 4 weeks later , I am still waiting for a response on if or when the problem will be attended to. A call to the agency and speaking to Thoko on 09 February 2017 revealed that I will have to WAIT until the owner makes a decision on whether they will pay for the repairs or NOT. Considering that its been raining every other day since the time of reporting the incident, wouldnt it be humane enough to make repairs of this kind a priority. This kind of shoddy service is totally unacceptable considering that you would expect rentals to be paid in full for a property that you dont maintain timeously.</p>