WORST COMPANY I EVER DELT WITH STAY FAR FAR AWAY!!!!!!!!!

Item: Sirago Underwriting Managers
Rating: 1
Author: Charmaine O

Do not waste your money paying Sirago for Gap Cover. You will end up very disappointed. After numerous emails they do not pay for claims. I have been struggling for 5 months just to get feedback on two old claims, however this company ignores you and think of lots of excuses not to pay claims.

New claims gets ignored, when asked for feedback you get SILENCE...

The " ceo " Martin, as he calls himself promises to investigate but then also disappears with no answers.

Never in my life have I had such poor service from any place!!!!

Helpful (0)

Replies (1)

Sirago Underwriting Managers's replyOfficial

19 Oct 2023, 16:16

Dear Charmaine,

We genuinely apologise for the issues you have encountered with our services. We have successfully resolved one of your older claims and are actively working to improve the processing of your more recent claim. It has come to our attention that part of the claim should be handled as a PMB claim by your Medical Aid, and we have informed your broker accordingly.

A more detailed email has been sent separately to you. If you have any questions or need further assistance, please don't hesitate to contact us. Your satisfaction is our top priority.

Our warmest regards,
The Sirago Team

Sirago Underwriting Managers's reply19 Oct 2023, 16:16

Official

Dear Charmaine,

A more detailed email has been sent separately to you. If you have any questions or need further assistance, please don't hesitate to contact us. Your satisfaction is our top priority.

Our warmest regards,
The Sirago Team