TC
Tracey C
1 reviews | Active since Feb 2015
20 Nov 2023, 15:39
Worst company ever!!!!!!!!!!!!!!!
Absolutely the worst company to deal with. Claims submitted 2 months ago. No correspondence received after various emails requesting an update about the claims. Today received an email saying the claims cannot be submitted without the actual claim form (previously this was never required) I would not recommend anyone to make use of their service. It is most frustrating and if my Director had not decided upon Sirago for his gap cover, I would have nothing to do with them!
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Replies (2)
Sirago Underwriting Managers's replyOfficial
20 Nov 2023, 16:59Dear Tracey, We are terribly sorry for the challenges you have had with our gap cover service. Your experience is not reflective of the standard of service we strive to provide. We understand the frustration caused by the lack of communication regarding your claim and the claim submission requirements. Our process has always involved submitting a claim form and it is clear that there was miscommunication from our end regarding the claim form submission requirement. This falls short of our commitment to transparency and efficient service. We appreciate your feedback and will investigate the issues you've raised to improve our processes. We will do everything in our power to expedite a fast resolution from hereon. We value your trust and aim to address your concerns promptly. We apologize for any inconvenience and thank you for bringing this to our attention. Best regards, The Sirago Team
Sirago Underwriting Managers's reply20 Nov 2023, 16:59
Official
Dear Tracey, We are terribly sorry for the challenges you have had with our gap cover service. Your experience is not reflective of the standard of service we strive to provide. We understand the frustration caused by the lack of communication regarding your claim and the claim submission requirements. Our process has always involved submitting a claim form and it is clear that there was miscommunication from our end regarding the claim form submission requirement. This falls short of our commitment to transparency and efficient service. We appreciate your feedback and will investigate the issues you've raised to improve our processes. We will do everything in our power to expedite a fast resolution from hereon. We value your trust and aim to address your concerns promptly. We apologize for any inconvenience and thank you for bringing this to our attention. Best regards, The Sirago Team
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Tracey C's updateReviewer Update
16 Jan 2024, 11:51I have resubmitted everything on several occasions and still we sit in the very same position. Nothing has changed!
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Tracey C's update16 Jan 2024, 11:51
Reviewer Update
I have resubmitted everything on several occasions and still we sit in the very same position. Nothing has changed!